HCD + Service Design + Consulting Leadership

At projekt202, I led multiple teams of researchers, designers and technologists to investigate, consult, design and build human-centered enterprise software. The three projects below are selected based on their scale, project/program length and scope of approach (from research to product launch to maintenance and governance).

In addition to leading Design and Delivery Ops and employee-centered service design efforts at Coforma, I’ve also been assigned as service design lead on an IRS discovery sprint and Community Management and Ops lead for two US Department of Health and Human Services [Healthathon] engagements (Long COVID and Lyme disease). I enjoy being able to contribute to business success and employee enablement from a behind-the-scenes capacity as well as serve our government clients as an individual contributor.

“Thanks everyone. This project wasn’t just a simple build a design system and some components to match it. This project was: learn a new industry, identify the problems that go along with that industry, create solutions for those problems, incorporate them into a design system and cement them in code… all while your client changed courses a few times. It’s a tremendous project you’ve delivered. Your whole team is world class.”

Mike King, VP Engineering of OpenMarket (now Infobip)